Spa Receptionist and Concierge

Canoe Place Inn & Cottages
Hampton Bays, NY

Compensation: Competitive Pay

CANOE PLACE INN & COTTAGES:

New York’s iconic “first stop out East,” Canoe Place in Hampton Bays is a beautifully restored boutique hotel opening this summer. The refreshed destination is home to an inn and cottages, restaurants and bars, a full-service spa and inspiring historic event spaces with countless job opportunities.

ONDA Mission

ONDA is the natural authority for living beautifully. We want to help you select and experience clean beauty products and treatments that are right for you - within a welcoming space in our stores. Every product ONDA stocks, has been tested by our team for its efficacy, purpose, scent and value.

Canoe Place Inn & Cottages is part of the Main Street Hospitality collection of boutique hotels and restaurants. Built on three generations of hospitality leadership, we are deeply committed to genuine experiences for our guests and business partners. Our hotels are destinations, each with their own voice.

For more information please visit: Hotel Management Company New England | Hospitality Management MA

Spa Receptionist and Concierge:

The Receptionist/Concierge is responsible for supporting the Retail Manager with the day to day store operations, including sales and hitting targets; coordinating and booking appointments for the spa, impeccable customer service and maintaining the overall aesthetics of the store. This person will also be responsible for the Daily Financial reconciliation between the spa and Hotel.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Sales and Client Relationships

    • Drive customer loyalty by providing a beautiful and calm store environment consistent with the highest standards of customer service within a 5 star hotel

    • Possess great follow up and organizational skills to ensure treatment rooms are constantly booked

    • Must be able to communicate and work constructively with hotel team and to build clientele 


    Shop Operations Retail and Spa

    • Assist with the management of store systems applications, i.e. POS, booking  and inventory management platform as well as Hotel Platform  “Stay N Touch”

    • Daily financial reconciliation between hotel and spa

    • Handle customer concerns calmly; find a reasonable solution (calling on a supervisor only when necessary)

    • Be well versed on all our clean beauty brands, product collections and treatments - to ensure the right products/treatments marry with the right client

    • Oversee daily communication with stores, i.e. customer order issues; providing timely follow up to store concerns/questions 

    • Help coordinate events and activations in store or in the hotel

REQUIRMENTS

  • Previous spa or retail experience is preferred.
  • Must be able to work weekends and holidays. 
  • Must be able to multitask and work in a high paced environment.
  • Demonstrates professionalism and pleasant front facing etiquette to guests.
  • General understanding of spa services and facilities.
  • Must have superior customer service skills, be enthusiastic, courteous, careful and have a high level of attention to detail.

PERSONAL CHARACTERISTICS

  • Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties
  • Very self-confident and mature; able to manage systems, employees, and demanding guests
  • Extremely self-sufficient with good analytical, administrative, and problem-solving skills
  • Good discretion and independent judgement in evaluating data and determining courses of action
  • Ability to interpret, and implement management policies or operating practices
  • Good self-discipline with an ability to complete tasks independently
  • Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner

posted January 24, 2023